Shipping Policy
At PINARLORA, we want to make getting your order as simple as possible. Below you’ll find information about order processing, shipping times, tracking, and international deliveries.
Order Processing
Orders are typically processed within 1–2 business days after they are placed.
Orders are fulfilled from our fulfillment center in Hong Kong. Processing takes place Monday through Saturday, excluding public holidays. Once your order has shipped, you’ll receive a shipping confirmation email with tracking information so you can follow its progress.
During holidays, promotions, or periods of high order volume, processing may take slightly longer.
Shipping Rates & Delivery Times
Free U.S. standard shipping on orders of $59 or more.
United States
- Flat-rate shipping in the U.S. $6
- Estimated delivery time: 10–15 business days after dispatch.
- Orders are shipped using our international delivery partners and transferred to a local carrier for final delivery when applicable.
- Delivery times are estimates and may vary depending on destination, carrier conditions, customs processing, holidays, or other circumstances outside our control.
International Orders
- Shipping costs are calculated at checkout.
- Estimated delivery time: 10–20 business days after dispatching.
- Delivery times vary depending on the destination country and local customs processing.
- International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges, when applicable, are the responsibility of the customer and are not controlled by PINARLORA.
Tracking Your Order
Once your order ships, you’ll receive an email containing your tracking information.
Please allow some time for tracking updates to appear after your shipping confirmation is sent. Tracking activity may not update immediately while a package is moving between international and local carriers.
Shipping Delays
Estimated delivery dates are not guaranteed.
Occasional delays may occur because of carrier congestion, customs processing, severe weather, holidays, peak shopping periods, or other circumstances outside our control.
If your order has not arrived after the estimated delivery window, please contact us at services@pinarlora.com and we’ll help you check its status.
Lost, Stolen, or Missing Packages
If your tracking information shows unusual delays or you believe your package may be lost, contact us at services@pinarlora.com.
Our support team will work with the shipping carrier to investigate the shipment and determine the appropriate next step.
If tracking shows that a package has been delivered but you cannot locate it, we recommend first checking around the delivery location and with household members, neighbors, or your local carrier.
PINARLORA cannot guarantee replacement or reimbursement for packages confirmed as delivered, but we’ll review each situation individually and do our best to help.
Questions?
For questions about shipping or an existing order, contact us at: services@pinarlora.com. please include your order number when contacting us so we can assist you more quickly.